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Any order that hasn’t been started on qualifies for a full refund at any point in time as long as the refund request was made before we started working on the order.
Orders that have been started and are part-way through completion are still eligible for a partial refund where the refund amount will correspond to how much progress we have already made on the order (Eg. order 70% completed, refund amount 30% of original payment).
Refunds will be done using the same payment method that was initially used to make the purchase, or refunded as store credit for future use.
We may also ask customers to convert their in-progress orders to a different product or service at times, in the form of changing coaches or changing duo queue orders to solo/piloted.
To issue a refund send us an email with your order number to [email protected] from the same email the purchase was made.
Refunds are expected to take 3-7 business days to be cleared and are processed every monday and on monday alone. If after that period of time you didn’t received any, please get in touch with our customer support via chat or at [email protected]